Servitisation in the digital age: moving from outputs to outcomes

With its outcome-focused principles, servitisation is a tried and tested approach which is being reimagined by many industries in the digital age. And while it’s not a new concept, it is taking on greater significance as the Industrial Internet of Things gains momentum.

In this paper, our Chief Technology Officer, Alun James, and Principal Consultant, Ross Jones, consider what servitisation means in the digital age, and how to make it work for your organisation.